Frequently Asked Questions Look below for answers to your frequently asked questions. If you don’t see your issue addressed here, contact us at support@95percentgroup.com or call at 847-499-8200.
How can I retrieve my password?
I forgot my email address. How can I log in?
How do I transfer the license for one of a 95 Percent Group products to someone else?
The Ancillary Materials document will not download.
I entered my email address and password, but I receive an error and the document won’t open.
I use Safari and my documents will not open in Adobe Acrobat.
When I open a document, I receive an error that my Adobe Acrobat global security settings need to be disabled.
How can I retrieve my password? When you’re on the Client Login page, click the Forgot Password link under the Login button. Or, click here to request your password be sent to you. I forgot my email address. How can I login? Your account should be set up using your school email address. If this email address is no longer valid, contact us at support@95percentgroup.com. How do I transfer the license for one of my 95 Percent Group products to someone else? Contact us at support@95percentgroup.com and we will transfer the license to the new user. The Ancillary Materials document will not download. After you click the link for the document, it may take a minute or two for the document window to open, depending on your Internet connection. Enter the email address and password used to access this site in the upper right corner and click the button to accept the terms of use. When the document is unlocked, you can scroll down and see the materials. Any document you open within the next 7 days will open automatically. I entered my email address and password, but I receive an error and the document won’t open. You could be receiving this error because your login credentials are incorrect. Please note that your email address and password are case sensitive when opening documents. Or, if you have attempted to open the document on more than 2 computers, you may receive and error. Please note the error message and message number and contact us at support@95percentgroup.com for further troubleshooting. I use Safari and my documents will not open in Adobe Acrobat. To open documents in Adobe, right click on the document (for Macs, hold the "ctrl" key and click), and select "download file."The doument will download and open in Adobe Reader or Adobe Acrobat and automatically open. When I open a document, I receive an error that my Adobe Acrobat global security settings need to be disabled.
1. Open Acrobat (Reader, Standard, and/or Professional).
2. PC users, go to the Edit Menu at the top of the Window; for Mac
users, click the Adobe Reader tab; then select Preferences. (If you do not see "Preferences" as an option or if the option is not active, then open Adobe Reader by navigating to "All Programs," then "Adobe Reader" and open the program.)
3. On the left side you will see "Categories," select JavaScript.
4. Make sure the check box for "Enable global object security policy" is NOT checked.
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