HELP CENTER

Look below for answers to your frequently asked questions about 95 Percent Group's customer portal.
If you don’t see your issue addressed here, send us a message, email us at support@95percentgroup.com or call at 847-499-8200.

Click on the topics to expand.

Help Topics

Getting Started

How do I create an account?

Each person using any of 95 Percent Group's products will need to create his/her own account at our Customer Portal, my.95percentgroup.com, and register those products to his/her account.

View the video "How to Create An Account" below for a demonstration.


What is a Site License Administrator?

A user who has an account set up as a Site License Administrator has the ability to manage users, products and license keys/registration codes associated with that user's school. 

View the video "What is a Site License Administrator?" for a demonstration.


What is a District Administrator?

A District Administrator has the same capabilities as a Site License Administrator except that he/she can manage users, products and license keys for all buildings in the district. 

Please note, a District Administrator's account must be created at the district level. For that reason, a District Administrator is not able to have the PASI or the PSI registered to his/her account. 

Questions? Reach out to us at support@95percentgroup.com.

    Username and Password Issues

    How do I reset my password?

    In order to log into your account at our Customer Portal, my.95percentgroup.com, please use your username (your school email address) and password. If you forgot your password, you can reset it at the login page by clicking the "Forgot Your Password?" button. 

    View the video "How to Reset Your Password" below for a demonstration.


    I forgot my username. What can I do to retrieve it?

    Your username is your school email address. If your school email address changes, you will need to create a new account under the new email address and re-register any of your products to transfer them over to your new account. 

    View the video "What to Do if Your Email Address Changes" for more information.


    Registering Products

    How do I register a new product?

    All users that have any of 95 Percent Group's products will need to register each product at our Customer Portal, my.95percentgroup.com. This will allow the users access to additional materials and resources for printed products. Without registration, these materials as well as purchased video playlists, courses and screeners cannot be accessed.

    View the video "How to Register a Product" below for a demonstration.


    Where do I find the registration code/license key?

    In order to register your products at our Customer Portal, my.95percentgroup.com, you will need to locate and input your product's registration code or license key. 

    View the video "How to Locate Your Product License Keys" for a demonstration.


    Can I transfer a product from someone else?

    If a user leaves the school or district, all of his or her materials can be transferred over to any new users' accounts.

    View the video "How to Transfer a Product" for a demonstration.


    How many people can register a product?

    Most product licenses (Printed Products, Video Playlists, Online Courses) are single-user licenses and sharing login credentials is not permitted according to the License Agreement that the user accepts. The exception to this would be the Phonics Lesson Library™ (PLL) which allows up to 15 registered users, and the PASI and PSI diagnostic assessments which allow full building access (site license). 

    PASI and PSI Codes

     

    How do I register the PASI or PSI?

    The Phonological Awareness Screener for Intervention™ (PASI™) and the Phonics Screener for Intervention™ (PSI™) must be registered at our Customer Portal, my.95percentgroup.com, in order to access the printable materials. 

    View the video "How to Register the PASI and PSI" below for a demonstration.


    I am a Site License Administrator. How can I find my school's codes?

    The PASI and the PSI are school site licenses, meaning a single code is assigned to a specific building and all authorized users in that building can register that single code to his or her account. If your account is set up as a Site License Administrator, you can look up your building's codes to administer to users in your building.

    Please note, since the PASI and PSI are school site licenses, a user who works at the District will not be able to have access to the screener materials in his or her account. 

    View the video "What is a Site License Administrator?" for a demonstration.


    I received an error message - invalid school. What do I do?

    If you received an error message that says invalid school, please make sure the code you are using was purchased for the building in which you are located.

    If you are using the correct code, please make sure your account was created at the proper building. You can check this by logging into your account at my.95percentgroup.com and clicking on the tab "My Account". If you need your account updated to the correct building, please email us at support@95percentgroup.com

     

      Online Products and Resources

      Where can I locate materials?

      To begin using your product, click on your home screen to find your Online Products and Resources. Click on the product name under the Content Library column.

      Each product contains a list of folders at the bottom of the welcome page. Clicking on any of these folders will expand them, revealing downloadable and printable documents. Click on any document or file to open. 

      View the video, "How to Access Your Ancillary Materials" below for a demonstration.


       

      Account Changes

      What do I do if I changed schools?

      It is important to always keep your school up to date in your account. 

      Certain registration codes are tied to specific school buildings (site licenses). If you have changed schools, please reach out to support@95percentgroup.com to update this information for you.

      What do I do if my email address changes?

      Unfortunately, at this time we are unable to change a user’s email address because it is the username associated with your account. You will need to create a new account under the new email address and re-register any of your products to transfer them over to your new account.

      View the video, "What to Do if Your Email Address Changes" below for a demonstration.


       


      Technical Issues

      My videos are not playing at all.

      1. You must have internet access to view the videos in the playlists. Ensure you are connected and have a strong internet connection.
      2. Some schools control access to certain websites to protect students from harmful or distracting websites. They may need to "whitelist" or allow certain websites that promote educational goals. Contact your IT department to whitelist the following domain: players.brightcove.net
      3. Make sure you are using the most up-to-date browser

      My videos are playing but they keep freezing or pausing.

      There are several things to try to address issues that may cause freezing, choppiness, or other quality issues.

      1. Ensure you are using a strong internet connection
      2. Close unused internet tabs
      3. Uninstall third-party add-ons
      4. Clear cookies and/or your browser cache
      5. Switch to different browser

      I am having trouble using the Teaching Blending® App.

      The Interactive White Board (IWB) apps (.air files) are based on the Adobe Air platform. The IWB apps required the installation of Adobe Air run-time on a Windows or macOS device. You can find the download here: https://get.adobe.com/air/ You may need to reach out to your IT department for assistance to download Adobe Air if you are using a school computer, and it is not already installed. Once you install Adobe Air on your computer, you will be able to open the .air file.

       

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      Download a copy of the 95 Percent Group Customer Portal Guide