Frequently Asked Questions


Look below for answers to your frequently asked questions.

If you don’t see your issue addressed here, contact us at or call at 847-499-8200.

  • How can I retrieve my password?
    • When you’re on the Resources and Products Portal - Login Page page, click the Forgot Password button next to the Login button?
  • I forgot my email address. How can I login?
    • Your account should be set up using your school email address. If this email address is no longer valid, contact us at
  • I entered my email address and password, but I receive an error and the document won’t open.
    • You could be receiving this error because your login credentials are incorrect. Please note that your email address and password are case sensitive when opening documents. Or, if you have attempted to open the document on more than 2 computers, you may receive and error. Please note the error message and message number and contact us at for further troubleshooting.