HELP CENTER

Look below for answers to your frequently asked questions about 95 Percent Group's customer portal.
If you don’t see your issue addressed here, send us a message, email us at support@95percentgroup.com or call at 847-499-8200. Our hours of operation are 8am to 5pm (Central Standard Time).

Click on the topics to expand.

Getting Started

How do I create an account?

Each person using any of 95 Percent Group's products will need to create his/her own account at our Customer Portal, my.95percentgroup.com, and register those products to his/her account.

View the video "How to Create An Account" below for a demonstration.


Can I share a login with another user? Can everyone at my school just use one account?

Our license terms forbid sharing login credentials. Each user that will be using products will create an account and register the products they will be using. Some products are licensed for one user, and some are licensed for multiple users. 

My home page product list is blank, but my school purchased products.

To use the customer portal and view online resources, you will need to register all products you will be using after creating your account. They are not registered automatically after a purchase.

What is a Site License Administrator?

A user who has an account set up as a Site License Administrator has the ability to manage users, products and license keys/registration codes associated with that user's school. 

View the video "What is a Site License Administrator?" for a demonstration.


What is a District Administrator?

A District Administrator has the same capabilities as a Site License Administrator except that he/she can manage users, products and license keys for all buildings in the district. 

Please note, a District Administrator's account must be created at the district level. For that reason, a District Administrator is not able to have the PASI or the PSI registered to his/her account. 

Questions? Reach out to us at support@95percentgroup.com.

    Download a copy of the 95 Percent Group Customer Portal Guide